🧽 Cleaning Services – SP SOP Guide

 

🔹 Before the Job

Q: Customer insists on a free gas top-up. Should I refill it for them?
A: ❌ No. Customers are only entitled to:
✅ Free inspection
✅ AC cleaning
Please explain this politely to the customer.
If the customer continues to insist, inform the SUP team immediately.

 

🔹 During the Job

Q: What should I do if the AC requires repair before cleaning?
A: 🛠 Inform the SUP team as soon as possible.
📱 Contact SUP team via WhatsApp: +60 12-9240283

🔹 After the Job

Q: How long until I receive payment for the job?
A: 💰 Make sure the job ticket in the app is marked as ‘COMPLETED’.
🗓 Finance processes payments twice per month.